Support

Write to support@worksealed.app. A person reads it.

What to include

The more of this you send, the fewer rounds it takes: your macOS version, the WorkSealed version (WorkSealed › About), what you did, what happened, and what you expected instead. Screenshots help.

For anything that looks like a bug, Settings › About › Export Diagnostics… writes a sanitized diagnostics file you can attach. Look through it first — you are sending it, so you decide what goes.

What we can see from here

Nothing. WorkSealed has no account and sends us no telemetry, so we have no copy of your database, your work logs, your clients or your invoices. That is the point of the design, and it has a cost: we cannot look up your data, reset anything remotely, or recover work from our side. Everything we know about your situation is what you tell us.

It also means your backups are yours to keep. Settings › Backup writes a copy wherever you choose; nobody else holds one.

Before you write

• The guides cover the questions that come up most, including what to do when a client disputes hours on an invoice.
• A real sealed invoice is published here, checks and all — useful if you want to see what your client will see before you send them one.
• The privacy policy explains what is processed and when information can leave your Mac.

Security reports

Send anything security-related to the same address with SECURITY in the subject, and please give us a reasonable window to fix it before publishing. We especially want to hear about altered sealed records passing verification or forged signatures or timestamp receipts being accepted. Verification checks the integrity of the records; it cannot establish whether someone actually performed the work.