What to do when a client disputes the hours on your invoice

Published 14 September 2026

Send your client a breakdown of the hours on your invoice: the dates you worked, the tasks you did, and the time you spent on each task. Ask which entries they disagree with so you can check them together.

For manual invoice lines, explain what each charge covers. Use one manual invoice line per expense so your client can see how you reached the total.

The invoice file lets your client check the tracked hours on your invoice and confirm that those records have not changed since they were sealed. Manual lines are also part of the invoice, but you add them yourself. They are not generated by the app or backed by work logs.